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Learning Experience Specialist
2 months ago
Job Summary
Thrive Learning Limited is seeking a highly skilled and dedicated Learning Experience Customer Specialist to join our content team. As a key member of our team, you will play a critical role in ensuring our customers receive exceptional support and innovative content that drives their success.
Key Responsibilities
- Content Recommendations
- Lead customer content strategy sessions with an initial focus on launch and then on a quarterly basis.
- Make content recommendations for launch and ongoing on a quarterly basis.
- Handle ad-hoc requests from Customer Success Managers (CSM) or directly from customers.
- Conduct platform content audits.
- Creative Content Development
- Work closely with customers on launch and engagement initiatives utilizing Thrive content.
- Develop innovative concepts for customer video assets and collaborate closely with our graphic designers to bring these visions to life.
- Experience in managing learning platforms and content.
- Creative problem-solving skills and attention to detail.
Requirements
- Strong understanding of content strategy and customer needs.
- Excellent communication and project management skills.
- Ability to work independently and as part of a team.
- Experience in managing learning platforms and content.
