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Service Advisor
2 months ago
Silcom Recruitment Limited is seeking an experienced Service Advisor to join our team at a growing motor trade centre in Bristol.
The ideal candidate will have prior experience within the motor trade, specifically in a Service Advisor role, and be eager to grow within their team.
Key Responsibilities:
- Greet customers and assess their vehicle service needs.
- Schedule service appointments and manage the service calendar.
- Liaise between customers and the service team to communicate repair needs and timelines.
- Provide detailed explanations of services, repairs, and associated costs to customers.
- Prepare and provide accurate service estimates and invoices.
- Upsell additional services or products when appropriate.
- Ensure timely follow-up with customers regarding the status of their vehicles.
- Maintain records of service history and customer interactions.
- Handle customer complaints or concerns, ensuring prompt resolution.
- Coordinate with parts department to ensure availability of necessary parts.
- Monitor the progress of vehicle repairs and updates customers as needed.
- Ensure customer satisfaction by delivering high-quality service and building strong customer relationships.
Package:
- Basic Salary: £26,000 - £27,000
- £6,000 Bonus (UNCAPPED)
- Hours: Monday to Friday [8:00am - 6:00pm] & (1-in-2/3) Saturdays [half day]
If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.
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