Customer Success Advocate

1 month ago

London, Greater London, United Kingdom Giant Screening Full time
{"title": "Customer Success Partner", "description": "About the Role

We are seeking a highly skilled Customer Success Partner to join our team at Giant Group. As a key member of our client success team, you will be responsible for managing the relationships and retention of our key strategic global clients.

As a trusted advisor to your client portfolio, you will develop innovative ways to improve our service delivery and support, nurture, and grow a strong relationship with our clients across the world.

Key responsibilities of the role include:

  • Advocating for your client portfolio across Giant internal teams, instigating corrective action tracking and issue resolution.
  • Maintaining and adhering to contractual agreements.
  • Identifying and developing multi-level relationships with key decision makers to ensure retention and relationship stability.
  • Navigating complex issues, both technical and non-technical, using sound judgment and data to make decisions that are best for your client portfolio.
  • Conducting regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs.
  • Developing strategic account plans to grow client revenue in screening and across group and achieve world-class client satisfaction.

Your ideal experience & competencies:

Ideally, you would have at least 5 years of experience in a customer success environment, with a proven track record of driving excellent relationships with international clients.

You can only excel in this role with:

  • Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections.
  • Ability to demonstrate a high knowledge and clear understanding of GDPR/Data protection and all aspects of handling and processing personal data.
  • Strong program management, presentation, and negotiation skills.
  • Excellent verbal and written English communication skills to deliver clear messages and create positive, impactful experiences for clients.

Employee Benefits:

  • 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
  • Pension Scheme: Secure your financial future with our pension plan.
  • Enhanced Maternity and Paternity Pay: We're here to support your growing family.
  • Supporting Childcare: Support for parents returning to work.
  • Life Assurance: We've got you covered.
  • Employee Referral Bonus: Refer talent and earn rewards.
  • Birthday Leave: Celebrate your special day with an extra day off.
  • Leave for Volunteering: Day off for charity work.
  • Employee Assistance Program: Get the support you need when you need it.
  • Buy Additional Holidays: More time for you, when you need it.
  • BHSF Health Cash Plan: Your health is our priority.
  • Giant Advantage: Exclusive discounts for our amazing team.
  • Soft Loans: Emergency loans for unexpected expenses
  • Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
  • Role-Relevant Training: Invest in your career growth.
  • Social Events: Connect with your colleagues.
  • Long Service Awards: Celebrate your loyalty and dedication.
  • WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

", "lang_code": "en"}

  • Customer Success Advocate

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Strategy LeadYou will lead the customer success strategy for our high-growth MedTech solution, driving clinical value and patient engagement. This exciting role involves overseeing a team of three and creating a 'best-in-class' customer success function.Key responsibilities include:• Developing and implementing customer success strategies...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom CREOATE Full time

    About CreoateWe're a fast-growing startup building innovative products and solutions to empower entrepreneurs and small business owners. Our mission is to deliver more choice, better pricing, and efficient logistics at a global scale.Job Title: Customer Success AssociateAbout the RoleWe're seeking a Customer Success Associate to join our team. As a key...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom CREOATE Full time

    About CreoateWe're a fast-growing startup building innovative products and solutions to empower entrepreneurs and small business owners. Our mission is to deliver more choice, better pricing, and efficient logistics at a global scale.Job Title: Customer Success AssociateAbout the RoleWe're seeking a Customer Success Associate to join our team. As a key...

  • Customer Success Advocate

    1 week ago

    London, Greater London, United Kingdom Tembo Full time

    About the Role:We're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Advocate. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities: Provide timely and effective support to customers via email, online...

  • Customer Success Advocate

    5 days ago

    London, Greater London, United Kingdom Avolution Full time

    About the RoleWe are seeking a Customer Engagement Specialist to join our EMEA team in Central London. In this role, you will focus on building positive relationships with clients to maximise the value of our solutions and services, helping to ensure customer renewals.ResponsibilitiesDevelop trusted advisor relationships with clients to maximise the value of...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom Springboard Success Full time

    Lead Customer Success at Springboard SuccessWe're seeking an experienced Head of Customer Success to spearhead our next phase of growth. As a key member of our team, you'll be responsible for leading and mentoring a growing Customer Success team, ensuring exceptional client experiences across our suite of products.Key Responsibilities:Lead and mentor a...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom Springboard Success Full time

    Lead Customer Success at Springboard SuccessWe're seeking an experienced Head of Customer Success to spearhead our next phase of growth. As a key member of our team, you'll be responsible for leading and mentoring a growing Customer Success team, ensuring exceptional client experiences across our suite of products.Key Responsibilities:Lead and mentor a...

  • Customer Success Advocate

    2 weeks ago

    London, Greater London, United Kingdom CREOATE Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our growth strategy, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities for growth, and providing exceptional support to ensure their...

  • Customer Success Advocate

    1 month ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    {"title": "Customer Success Associate", "description": "Unlock the Power of Customer SuccessAt The Opportunity Hub UK, we're on a mission to revolutionize the real estate industry with our cutting-edge AI-powered platform. As a Customer Success Associate, you'll play a crucial role in helping our clients achieve their goals and succeed in their endeavors.Key...

  • Customer Success Advocate

    1 month ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    {"title": "Customer Success Associate", "description": "Unlock the Power of Customer SuccessAt The Opportunity Hub UK, we're on a mission to revolutionize the real estate industry with our cutting-edge AI-powered platform. As a Customer Success Associate, you'll play a crucial role in helping our clients achieve their goals and succeed in their endeavors.Key...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    {"title": "Customer Success Associate", "description": "Unlock Your Potential in Customer SuccessAt The Opportunity Hub UK, we're on a mission to revolutionize the real estate industry with cutting-edge technology. As a Customer Success Associate, you'll be at the forefront of this movement, working closely with our clients to deliver exceptional service and...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    {"title": "Customer Success Associate", "description": "Unlock Your Potential in Customer SuccessAt The Opportunity Hub UK, we're on a mission to revolutionize the real estate industry with cutting-edge technology. As a Customer Success Associate, you'll be at the forefront of this movement, working closely with our clients to deliver exceptional service and...

  • Customer Success Advocate

    1 month ago

    London, Greater London, United Kingdom Appglide Full time

    {"h3">Customer Success and Support ServicesWe provide high-quality, reliable customer success and support services to fast-growing startups. Our team handles end-to-end customer support, ensuring seamless scaling and customer satisfaction.Our ApproachWe take a comprehensive approach to customer support, encompassing various communication channels, including...

  • Customer Success Advocate

    1 month ago

    London, Greater London, United Kingdom Appglide Full time

    {"h3">Customer Success and Support ServicesWe provide high-quality, reliable customer success and support services to fast-growing startups. Our team handles end-to-end customer support, ensuring seamless scaling and customer satisfaction.Our ApproachWe take a comprehensive approach to customer support, encompassing various communication channels, including...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    {"title": "Customer Success Associate", "description": "Unlock the Power of Customer SuccessAt The Opportunity Hub UK, we're on a mission to revolutionize the real estate industry with our cutting-edge AI-powered platform. As a Customer Success Associate, you'll play a crucial role in helping our clients achieve their goals and succeed in their endeavors.Key...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    {"title": "Customer Success Associate", "description": "Unlock the Power of Customer SuccessAt The Opportunity Hub UK, we're on a mission to revolutionize the real estate industry with our cutting-edge AI-powered platform. As a Customer Success Associate, you'll play a crucial role in helping our clients achieve their goals and succeed in their endeavors.Key...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom CREOATE Full time

    {"title": "Customer Success Associate", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention through proactive communication, issue resolution, and...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom CREOATE Full time

    {"title": "Customer Success Associate", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention through proactive communication, issue resolution, and...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom CREOATE Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention through proactive communication, issue resolution, and strategic account management.Key ResponsibilitiesDevelop...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom CREOATE Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention through proactive communication, issue resolution, and strategic account management.Key ResponsibilitiesDevelop...