Software Engineering Manager

4 weeks ago


Leeds, Leeds, United Kingdom LexisNexis Intellectual Property Solutions Full time
Engineering Manager - Software Reliability

LexisNexis Intellectual Property Solutions is seeking an experienced Engineering Manager to lead our software reliability engineering team. As a key member of our organization, you will be responsible for overseeing the continuous monitoring and production support of our live systems.

Key Responsibilities:
  • Lead a team of SREs and Software Engineers in development support, bug fixes, small enhancements, and customer requests for existing, live, and legacy products.
  • Monitor, proactively manage, escalate, and resolve issues related to these products, with a focus on reducing response times for customer incidents and software bugs.
  • Design, implement, and maintain monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.
  • Provide regular reports on system performance, incident metrics, and customer issue resolution to senior management.
Requirements:
  • Strong understanding of incident management, monitoring tools, and automation processes.
  • Demonstrate proficiency in programming languages and technologies relevant to the supported products (Java,.Net/C#, JS, SQL, React).
  • Experience working with multiple cloud platforms (AWS, Azure) as well as DevOps practices including CICD Pipelines, containerization, and orchestration (Kubernetes, Docker).
  • Familiarity with automation tools and scripting skills such as Python / JS.
What We Offer:
  • Generous holiday allowance with the option to buy additional days.
  • Health screening, eye care vouchers, and private medical benefits.
  • Wellbeing programs.
  • Life assurance.
  • Access to a competitive contributory pension scheme.
  • Save As You Earn share option scheme.
  • Travel Season ticket loan.
  • Electric Vehicle Scheme.
  • Optional Dental Insurance.
  • Maternity, paternity, and shared parental leave.
  • Employee Assistance Programme.
  • Access to emergency care for both the elderly and children.
  • Access to an employee discounts scheme via Perks at Work.


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