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Security Operations Manager

2 months ago


Newbury, West Berkshire, United Kingdom OCS Full time
Job Title: Site Security Manager

Job Reference: /SC/23-09/1305/11

Location: Greenham Trust Newbury

Pay Rate: £18.00

Hours per week: Monday to Friday - 08:00 - 17:00 hours per week

About the Role

We are seeking a highly skilled and experienced Site Security Manager to join our team at OCS UK & Ireland. As a Site Security Manager, you will be responsible for managing and developing our security operations to ensure a premier security provision is always provided.

You will have exceptional communication skills and be able to develop great working relationships with our staff and clients. You will also have a clear understanding of contract culture and be able to motivate and commit our team members to providing a bespoke high-level security service.

Key Responsibilities:
  • Deliver outstanding customer service to all guests
  • Be flexible and adaptable to all tasks or challenges
  • Be highly presentable, accountable, and take responsibility and ownership for any tasks identified or allocated
  • Ensure all contact, be it internal or external, by telephone, face-to-face, or any other medium, is clear, courteous, polite, professional, and respectful
  • Act with integrity and in the best interests of the Company in a safe, compliant, and ethical manner
  • Be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
  • Manage the day-to-day running of the security operation, having an overview of multiple sites
  • Liaise with the Client to ensure KPIs and SLAs are met and exceeded
  • Lead and motivate the security team, ensuring the ethos and core values of the site emanate within their roles and responsibilities
  • Ensure all issues and incidents are dealt with and reported on in a timely, professional, and efficient manner to the client and operations manager
  • Apply diplomacy and tactfulness at all times in delivering exceptional security customer service
  • Ensure that all contract security personnel are aware, have read, and understood the current AI's, client policies, and procedures, and relevant post instructions
  • Manage the administration and welfare of the site security team, including induction and continuation training, probation, and setting objectives during annual appraisals
  • Ensure there is a robust succession plan in place for all key positions within the team
  • Perform administrative duties, including TimeGate scheduling and providing quotes on request from the client
About You
  • Applicants must have the right to work in the UK
  • Demonstrable experience in the Security industry
  • An industry-recognised qualification in management is desirable
  • Excellent client-facing skills and proven experience
  • Demonstrable experience in people management
  • Valid SIA DS front-line licence
  • Excellent interpersonal, communication, and customer service skills
  • Excellent knowledge of operational security software applications or the ability to acquire such knowledge
  • Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
  • Reliable, trustworthy, and punctual
  • Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
  • Physically able to conduct all responsibilities associated with the roles documented
  • Ability to work to instruction and on your own initiative where required
  • Computer literate and confident with the use of Microsoft Office programmes
  • Flexibility in regard to working practices, hours, and responsibilities
  • First Aid at work or the ability to train and retain this qualification
  • Operation of CCTV/access control communications in an appropriate manner
Benefits
  • Wide range of retail discounts
  • Discounted gym membership
  • Join our Cycle to Work scheme
  • Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our events
  • Access to internal Mental Health First Aiders
  • Immediate access to "Opportunity", our internal Learning and Development platform
  • Required professional membership fees paid for