Store Manager Hillsborough
5 days ago
Job Summary
We are seeking a highly motivated and experienced Store Manager to lead our Hillsborough store. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring the smooth operation of the store.
Key Responsibilities
- Customer Service - Provide a professional and welcoming environment for customers, ensuring their needs are met and exceeded.
- Commercial Acumen - Analyze sales data, identify opportunities, and implement strategies to drive business growth.
- Leadership - Lead and motivate a team of Sales Advisors, ensuring they have the skills and knowledge to deliver exceptional customer service.
- Legislation - Ensure compliance with all relevant laws and regulations, including health and safety, licensing, and trading standards.
- Organisation and Planning - Plan, prioritize, and organize work to optimize resource utilization and meet deadlines.
- Quality Emphasis - Maintain high store and personal standards, with a focus on excellent merchandising skills.
- Motivating Others - Encourage team effort, build cohesion, and maintain motivation.
- Staff Training and Development - Understand and deliver training and development needs of team members.
- Effective Administration - Accurately adhere to company administration systems, including cash, stock, payroll, and marketing.
- Problem Solving - Anticipate and identify problems, using analytical and investigative skills to propose solutions.
Requirements
- Essential - Good standard of education, including 5 GCSEs with English Language and Maths or equivalent (Grade C or above), or 1 year previous supervisory or management experience in a retail or customer-focused environment.
- Desirable - WSET Level 2 Award in Wines and Spirits, NVQ Level 3 or equivalent qualification that relates to the retail industry.
- Skills and Experience - Minimum of 1 year experience in a customer-focused environment, excellent standard of dress and appearance, communication skills, customer-focused, personal drive, and a valid driving license.
Main Points of Contact
- Customers
- Sales Advisors/Regional Sales Developer/Regional Sales Manager/General Manager
- Marketing/Payroll/Stock/Cash Departments
- Distribution/Maintenance Personnel
Other Relevant Information
- Must be age 18 or over
- Flexible approach to the needs of the business essential
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