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Service Team Manager

2 months ago

Guildford, Surrey, United Kingdom Jago Consultants Full time
Service Team Manager Opportunity

We are seeking an experienced Service Team Manager to lead our service department and drive excellence in customer satisfaction.

Key Responsibilities:

  • Manage and motivate a team of service advisors to deliver exceptional customer service.
  • Develop and implement strategies to improve service efficiency and productivity.
  • Collaborate with the Aftersales Manager to achieve departmental targets and objectives.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Implement targeted marketing activities to enhance customer engagement and loyalty.
  • Review and respond to customer satisfaction surveys to ensure high standards are maintained.

Requirements:

  • Proven experience in a service management role, preferably in the automotive industry.
  • Strong leadership and coaching skills to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Ability to analyze data and implement process improvements to drive business growth.
  • Knowledge of industry best practices and regulatory requirements.

What We Offer:

A competitive salary and benefits package, opportunities for career progression, and a dynamic work environment that values innovation and excellence.