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Nighttime Roadside Support Technician
3 months ago
Westbourne Motors is a premier provider of breakdown assistance throughout Southern England. As a market leader in the UK, we are committed to delivering exceptional customer service, with key advantages such as:
- Swift response times for stranded motorists.
- High success rate of over 80% for on-site vehicle repairs.
- Priority service for vulnerable drivers.
- Exclusive workshop services for our customers, ensuring quick repairs through a network of approved facilities.
- Personalized service tailored to each customer's unique situation.
Our comprehensive range of services includes:
- Roadside Assistance for both personal and commercial vehicles.
- Vehicle Recovery to any UK location following significant breakdowns or accidents.
- Workshop Repairs for issues that cannot be resolved on-site, along with routine maintenance services including MOT testing.
- Secure vehicle storage for cars awaiting inspection or repair.
- Expert motoring advice and customer support.
Westbourne operates from strategically located hubs across the South, equipped with repair workshops, a fleet of recovery vehicles, and ample stock of replacement parts.
POSITION SUMMARY
As a Roadside Technician, you will utilize a fully equipped service vehicle to perform a variety of repairs on-site.
Your vehicle will be outfitted with advanced diagnostic tools to efficiently identify issues across a wide range of cars and light commercial vehicles.
Our service vans are also equipped with towing capabilities to transport vehicles to repair facilities or the customer's preferred location.
The primary goal of a Westbourne Technician is to maximize the number of vehicles repaired at the roadside, reflecting our commitment to superior service.
Roadside assistance covers breakdowns at the customer's home or any location throughout the UK.
Ensuring the safety and well-being of customers is always the technician's top priority.
Technicians are expected to handle diagnostics and repairs for various vehicle makes and models directly at the roadside.
Depending on demand, technicians may also perform basic repairs in our workshops.
In addition to repairs, technicians equipped with suitable vehicles may assist in recovering non-repairable vehicles, typically within a 60-mile radius, while longer-distance recoveries are managed by specialized drivers.
COMPENSATION
The base salary for this position is £31,250 annually, with potential bonuses that could increase earnings by an additional £10,000 per year.
WORK SCHEDULE
This role involves 4 night shifts from 18:00 to 07:00, alternating with four days off.
CANDIDATE PROFILE
We seek enthusiastic, friendly individuals who excel in their roles. At Westbourne, we value growth and development, offering opportunities for both professional and personal advancement. If you are passionate about customer service, a career with Westbourne may be the perfect fit for you.
As shifts may include evenings, weekends, and holidays, candidates must be prepared to travel to various locations in all weather conditions and work efficiently.
Ideally, candidates will have at least three years of experience in a vehicle-related field. We welcome applicants who possess strong automotive repair skills, even if they lack formal qualifications.
A Full Category B Driving Licence is essential, held for a minimum of three years. Training for towing trailers will be provided as needed.
All candidates will undergo background checks.
