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Assistant Store Leader

2 months ago

Belfast, United Kingdom INDITEX Full time

About Stradivarius

Stradivarius is a renowned fashion brand under the INDITEX group, celebrated for its trendy and stylish clothing. We are seeking a dedicated and passionate individual to join our team as a Deputy Manager in our Belfast store.

Role Overview

As a Deputy Manager, you will play a vital role in supporting the General Manager in overseeing the smooth operation of the store. Your responsibilities will encompass managing stock levels, driving sales performance, leading and motivating a team of retail associates, and ensuring exceptional customer service.

Key Responsibilities
  • Stock Management & Sales:
    • Effectively manage daily replenishment processes within established deadlines.
    • Demonstrate a strong understanding of commercial analysis to optimize sales strategies.
    • Maintain clear communication with management regarding stock levels and sales performance.
  • Product Knowledge:
    • Stay abreast of the latest product information and trends within the fashion industry.
    • Ensure optimal product availability on the shop floor to meet customer demand.
  • Delivery & Stock Organization:
    • Oversee the efficient delivery process and allocation of new merchandise.
    • Strategically allocate new lines throughout the store to maximize visibility and sales potential.
  • Merchandising:
    • Develop and implement creative merchandising plans to enhance product presentation and drive customer engagement.
    • Maintain high visual merchandising standards to create an appealing and inviting shopping environment.
  • Customer Service:
    • Deliver exceptional customer service by providing personalized assistance, resolving inquiries promptly, and exceeding expectations.
    • Effectively handle customer issues and complaints with professionalism and empathy.
  • Store Procedures & Cost Control:
    • Ensure adherence to all store procedures and security protocols.
    • Gain a thorough understanding of the stock take process and contribute to accurate inventory management.
  • Health & Safety:
    • Maintain a clean and organized work environment to promote safety and hygiene standards.
    • Promote safe work practices among team members and ensure compliance with health and safety regulations.
Skills & Qualifications

We are seeking an individual who possesses:

  • A strong understanding of the fashion industry and current trends.
  • Proven experience in managing a retail operation, including staff supervision and performance management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • A passion for delivering exceptional customer service and exceeding expectations.