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Customer Service Representative

2 months ago


Watford, Hertfordshire, United Kingdom Venn Group Full time

Job Summary

Venn Group is seeking a highly skilled and fluent Polish speaking Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for managing customer orders, resolving technical emergencies, and providing exceptional customer service.

Key Responsibilities

  • Customer Order Management
    • Manage customer orders from entry to billing, ensuring timely and efficient service
    • Send and follow up on quotations and pre-payment documents
  • Technical Support
    • Respond to technical emergencies and enquiries in a timely and professional manner
    • Resolve customer complaints and queries, ensuring all information is communicated in a timely manner
  • Customer Communication
    • Communicate with customers via phone, email, or other means to provide exceptional customer service
    • Update and manage customer records in our system

Requirements

  • Fluent to a professional level, both written and spoken, in Polish
  • Fluent to a professional level, both written and spoken, in Italian, Spanish, French, Dutch, or German
  • Experience in customer services, preferably in a similar role

What We Offer

  • 33 days' holiday including bank holidays
  • Free eye tests
  • Opportunities for internal progression
  • Hybrid working