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Customer Service Representative
2 months ago
Job Summary
Venn Group is seeking a highly skilled and fluent Polish speaking Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for managing customer orders, resolving technical emergencies, and providing exceptional customer service.
Key Responsibilities
- Customer Order Management
- Manage customer orders from entry to billing, ensuring timely and efficient service
- Send and follow up on quotations and pre-payment documents
- Technical Support
- Respond to technical emergencies and enquiries in a timely and professional manner
- Resolve customer complaints and queries, ensuring all information is communicated in a timely manner
- Customer Communication
- Communicate with customers via phone, email, or other means to provide exceptional customer service
- Update and manage customer records in our system
Requirements
- Fluent to a professional level, both written and spoken, in Polish
- Fluent to a professional level, both written and spoken, in Italian, Spanish, French, Dutch, or German
- Experience in customer services, preferably in a similar role
What We Offer
- 33 days' holiday including bank holidays
- Free eye tests
- Opportunities for internal progression
- Hybrid working