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IT Support Trainee Program

2 months ago

Sheffield, Sheffield, United Kingdom Baltic Apprenticeships Full time
Company Overview:
Littlefish is a prominent provider of IT managed services, dedicated to offering innovative solutions that assist organizations in optimizing their infrastructure.

With a strong focus on excellence and customer satisfaction, they foster a dynamic and inclusive work environment.

As they expand, they are looking for enthusiastic individuals to join their team and embark on a fulfilling career in the IT sector.


About the Apprenticeship:
This apprenticeship is structured to provide practical experience and training in various facets of IT support and infrastructure management. You will have the opportunity to collaborate with seasoned professionals, earn industry-recognized certifications, and contribute to meaningful projects.

In this position, you will work towards achieving your Level 3 Information Communications Technician Apprenticeship, facilitated by our expert training team at Baltic Apprenticeships.

Typical Responsibilities:
  • Overseeing and managing the unassigned workload within the Service Desk.
  • Resolving 1st and 2nd line technical issues through telephone, email, or live chat, maintaining a friendly and professional demeanor for Littlefish clients.
  • Delivering exceptional customer service and managing the customer experience throughout the incident and request lifecycle.
  • Prioritizing, progressing, and monitoring IT incidents and requests to ensure timely resolutions.
  • Engaging in specific IT projects for clients as directed by the Management team, including assisting with customer projects and participating in larger initiatives.
  • Maintaining and updating the Service Desk knowledge base.

Comprehensive training and support will be provided by your workplace mentor and the Baltic team.

Salary and Benefits:
Working hours are Monday to Friday, from 8:30 AM to 5:00 PM, with a salary of £16,000 per annum. Benefits include:
  • Access to online learning platforms for skill development.
  • Healthcare cash plan.
  • Casual dress policy.
  • Company social events.
  • 25 days of annual leave plus public/bank holidays.
  • Option to purchase and sell annual leave.

Desired Qualities and Skills:
  • Basic understanding of IT services with a strong desire to learn.
  • Ability to build positive working relationships.
  • Attention to detail, organizational skills, and the ability to prioritize tasks.
  • A methodical and thorough approach to work, remaining calm under pressure.
  • Effective face-to-face, telephone, and written communication skills.
  • Demonstrates initiative and a desire for personal growth.
  • Minimum of Grade 4/C in GCSE Maths and Grade 5/C in English.

Your Training with Baltic:
This apprenticeship equips you with the skills, qualifications, and experience necessary to thrive in a fast-paced industry and become an effective IT Support Technician.

Next Steps:
If this opportunity aligns with your career aspirations, please submit your application. Upon receiving your CV, a member of our team will reach out to guide you through the next steps, which include an informal discussion with our recruitment team followed by a formal interview with the employer if shortlisted.

Eligibility Criteria:
Applicants must have the right to work in the UK and valid residency status to apply for this apprenticeship.