Resort Services Leadership Role

2 weeks ago


Roman Bank, United Kingdom Butlin's Full time
About the Role

We are seeking a highly skilled and experienced Guest Services leader to join our team at Butlin's. As a Shift Manager, you will play a crucial role in delivering exceptional guest experiences and ensuring the highest standards of service across our resort.

Key Responsibilities:

  • Lead and manage a team of Guest Services staff to deliver outstanding service and ensure seamless guest experiences.
  • Develop and implement effective strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Manage and resolve guest complaints and issues in a professional and timely manner.
  • Contribute to the development and implementation of new initiatives and projects to drive business growth and improvement.

About You

We are looking for a highly motivated and experienced leader who is passionate about delivering exceptional guest experiences. You will have a proven track record of success in a similar role, with excellent leadership and communication skills. You will be able to work effectively in a fast-paced environment and be able to adapt to changing priorities and demands.

Requirements:

  • Proven experience in a leadership role, preferably in a hospitality or customer-facing environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities and demands.
  • Excellent customer service skills, with a focus on delivering exceptional guest experiences.

About Butlin's

Butlin's is a leading provider of holiday experiences, with a rich history of delivering exceptional service and entertainment to our guests. We are committed to creating a fun and inclusive environment for our guests and staff alike, and we are looking for like-minded individuals to join our team.


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