Ladieswear Department Manager

3 days ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time

Company Overview

FLANNELS is a luxury fashion destination for men and women, offering an edit of over 100 brands from established international designers to contemporary labels.

The Opportunity

We are seeking a driven Supervisor to join our team on the Ladieswear Floor in our Flagship store in the Metro Centre.

Key Responsibilities

  • Provide exceptional customer service, using excellent product and brand knowledge to inspire customers and exceed their expectations.
  • Coach and develop sales team members, ensuring brand standards are delivered and operational tasks are completed.
  • Drive and achieve individual and team objectives, being accountable for meeting sales results and KPIs.
  • Pro-actively engage with clients to develop customer loyalty, contact clients with information on new ranges and instore events.
  • Maintain high standards of visual presentation in stores and exceptional levels of personal grooming.
  • Support with stock counts and other operational duties, leading by example to support and coach the sales team.
  • Develop strong relationships with brand representatives and perform as a team player, contributing to store objectives.

Requirements

  • Demonstrate a high level of personal energy, confidence, and assertiveness.
  • Positive and enthusiastic with a can-do attitude, great communication skills, and self-driven to upskill and learn.
  • Resilient and resourceful, a natural coach and leader.

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