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Reception Team Member

2 months ago

Oswestry, Shropshire, United Kingdom LQ Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at LQ Resorts. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our visitors.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our resort.
    • Respond to guest inquiries and resolve any issues in a timely and professional manner.
    • Offer personalized recommendations and assistance to enhance the guest experience.
  • Front Desk Operations
    • Manage the front desk area, ensuring it is clean, organized, and well-maintained.
    • Process guest arrivals, departures, and room assignments efficiently and accurately.
    • Handle guest payments, including cash, credit card, and other payment methods.
  • Communication and Teamwork
    • Communicate effectively with colleagues, management, and guests to ensure seamless service delivery.
    • Collaborate with other departments to resolve guest issues and provide exceptional service.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
    • Minimum 1 year of experience in a front desk or customer service role.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Strong problem-solving and conflict resolution skills.
    • Proficiency in computer systems, including property management software.
  • Personal Qualities
    • Positive attitude and friendly demeanor.
    • Ability to work independently and as part of a team.
    • Flexibility and adaptability in a dynamic work environment.
What We Offer
  • Competitive Compensation and Benefits
    • Competitive hourly rate and opportunities for overtime pay.
    • Comprehensive benefits package, including health, dental, and vision insurance.
  • Professional Development and Growth
    • Opportunities for career advancement and professional growth within the company.
    • Training and development programs to enhance skills and knowledge.
  • Work-Life Balance
    • Flexible scheduling to ensure a healthy work-life balance.
    • Opportunities for paid time off and holidays.