Key Account Manager

9 hours ago

St Asaph, Denbighshire, United Kingdom Excelitas Technologies Full time
Job Title: Key Account Manager

We are seeking an exceptional Key Account Manager to join our team at Excelitas Technologies. As a Key Account Manager, you will be responsible for identifying, developing, and maintaining business relationships with key customers to achieve and sustain preferred supplier status for our company.

Key Responsibilities:

  • Position the company and current/future products for key contracts through developing close customer business relationships.
  • Provide the customer with the appropriate levels of post-contract support, utilizing and negotiating the Company resource as appropriate in a manner that balances the needs of Excelitas Technologies and its customer.
  • Lead or assist with the preparation and submission of bids, quotes, or proposals by defining the "winning" approach (price, commercial, technical, etc.) through coordinating the Company resource (technical, manufacturing, commercial).
  • Lead or assist with driving cross-functional problem-solving teams to address commercial, technical, or manufacturing issues associated with Key Account programs.
  • Utilize a sound awareness and knowledge of the market to identify potential new customers and/or markets and continually develop awareness/knowledge of the market in which the Company operates and provides input into both the product strategy and Company strategic direction.
  • Represent the Company at all levels within the customer community, ensuring the interests of Excelitas Technologies are both promoted and protected.
  • Ensure that the rolling forecast is maintained, giving the organization full visibility of potential orders.
  • Utilize the Company MRP system to maintain an up-to-date, accurate, and complete database of business opportunities, which will be used to generate the Company business plans.
  • Understand and fully comply with the national and international export, import, and ITAR rules and legislation. Adhere to all Company Operating Procedures.

Personal Specification:

It is essential that all candidates have the following:

  • Sound commercial acumen, with a positive track record of achievement in your current and previous roles.
  • Confident, professional with excellent communication and interpersonal skills and can represent our company at all levels.
  • High motivation, responsiveness, and focus, also possess meticulous attention to detail – crucial for ensuring program requirements are fully understood and met.
  • Able to travel nationally and internationally, sometimes at short notice (full/valid driving license & valid passport).
  • Experience and business focus, demonstrated through exceptional influencing and relationship-building expertise developed as a result of practiced outstanding communication skills.
  • A high standard of general education, and conversant with Microsoft Office applications - Word, Excel, and PowerPoint.

Desirable Attributes:

The following attributes are considered desirable, but not essential for the role:

  • Educated to degree level, with an engineering or scientific bias – providing the ability to have a technically credible dialog with the engineering and production teams.
  • Experience of working with MRP/ERP applications and associated software.
  • Bid and program management skills within an engineering or manufacturing process environment.
  • Knowledge of Excelitas Technologies Ltd products and capabilities.
  • Managing customers, suppliers, and internal business project teams to deliver quality & timely results.

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