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Administrative Support Officer

2 months ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

About the Role

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking an experienced Administrative Support Officer to join our team. As a key member of our administrative team, you will provide high-quality administrative support to our cancer support workers and the wider personalised care and support service.

Key Responsibilities

  • Manage the administration relating to patient health and wellbeing events, including invitations and room bookings.
  • Support the management team with line management administration, meeting minutes, data collection, and other required administration.
  • Act as a point of contact for cancer support workers and assist them with day-to-day management of their workload.
  • Collect and present data from support worker activities, including patient contacts and holistic needs assessments.
  • Be responsible for the collection of data from support worker activities, including patient contacts and holistic needs assessments.
  • Support the management teams with team administration where required.
  • Take minutes for any appropriate meetings.
  • Educate patients and staff on the use of hospital systems, including CareFlow and Bristol Cancer Register.
  • Escalate patient/staff queries, capacity problems, and general issues to line manager or relevant staff as appropriate.
  • Maintain accurate filing systems, receive post, diary management, and scanning patient notes if required.
  • Attend appropriate meetings as required by line manager.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.

Person Specification

  • Clerical or administrative experience.
  • Experience of communicating with people via telephone and email.
  • Previous experience in a healthcare or public setting.
  • Understanding of medical terminology.

Skills and Abilities

  • Excellent telephone manner.
  • Flexible approach to duties.
  • Able to work under pressure and meet deadlines while maintaining a high standard of accuracy.
  • Proven good organisational skills.
  • Good IT skills, including Microsoft packages.
  • Confidence to handle difficult conversations with patients, relatives, and carers.
  • Attention to detail.
  • Ability to work effectively in a busy team, adjust to change, and motivate others.
  • Ability to work independently and as part of a team.

Aptitudes

  • Supportive.
  • Respectful.
  • Innovative.
  • Collaborative.

Qualifications and Training

  • Educated to GCSE level, grade C or above in English and Maths.