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Luxury Fashion Supervisor

2 months ago

London, Greater London, United Kingdom Giorgio Armani Full time

ARMANI EXCHANGE | WHITE CITY | SUPERVISOR

About Us: Established in 1975 by Giorgio Armani, the Armani group is a leading name in the luxury fashion industry. Our iconic style, defined by its tailored, unstructured, and minimalist aesthetics, exemplifies our dedication to delivering unique luxury experiences to our clientele.

The Role: As a Supervisor, you will be instrumental in ensuring the effective and seamless operation of the store. Your responsibilities will include overseeing the store team, delivering outstanding customer service, and assisting the Assistant Manager and Store Manager in the overall management of the store. You will cultivate a positive work atmosphere that enhances the shopping experience for our customers.

Key Responsibilities:

  • Drive sales and enhance overall store performance.
  • Supervise customer interactions throughout the sales process, fostering relationship building in accordance with company policies.
  • Exhibit strong product knowledge to assist customers effectively.
  • Communicate sales objectives and support strategies to meet or exceed store sales goals.
  • Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring a pleasant shopping experience.
  • Develop and maintain customer relationships to encourage loyalty.
  • Ensure visual merchandising standards are upheld, including product placement, window displays, pricing, signage, and overall store presentation.
  • Assist in the recruitment process for the store team.
  • Take a hands-on approach in onboarding and training new team members.
  • Motivate and train the store team to excel in all areas of responsibility, including product knowledge, customer service, CRM, visual merchandising, and sales.
  • Ensure adherence to company policies and procedures, including Health & Safety, Loss Prevention, HR policies, and Cash Management.
  • Support Senior Management in organizing store coverage to facilitate smooth operations.
  • Assist the Store Manager with administrative tasks such as sales reports, petty cash management, shipping records, vendor records, and HR documentation.
  • Actively manage inventory levels, including restocking shelves, conducting audits, and overseeing replenishment processes.

Requirements:

  • Proven leadership and team management skills, with the ability to inspire and develop a diverse team.
  • Strong sales and customer service focus, with a knack for building and maintaining customer relationships.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills, with keen attention to detail.
  • Previous experience in retail management, ideally in a supervisory capacity or similar role.
  • Familiarity with visual merchandising standards and inventory management practices.

Benefits:

  • Competitive salary with bonus potential.
  • Generous employee discount on all Giorgio Armani products.
  • Access to Employee Assistance Program (EAP) for discounted medical and mental health support services.
  • Exciting career advancement opportunities within a global luxury fashion brand.
  • A vibrant and inclusive work environment that promotes creativity and personal development.

As an equal opportunity employer, Giorgio Armani is dedicated to treating all current and prospective employees fairly. We do not tolerate discrimination based on age, disability, gender, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marital status. We strive for a diverse and inclusive workplace and strongly encourage qualified applicants from various backgrounds to apply and become part of the Giorgio Armani family.