IT Support Specialist

4 days ago


Bolton, Bolton, United Kingdom Premier Group Recruitment Full time
Job Title: 2nd/3rd Line Service Desk Engineer (Contract)

Location: Greater Manchester, UK

Contract Duration: 3-month initial contract, with the potential of being extended

We are seeking a skilled IT Support Specialist to join our team as a 2nd/3rd Line Service Desk Engineer (Contract) in Greater Manchester, UK. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, troubleshooting complex technical issues, and collaborating with our IT teams to resolve issues efficiently.

Key Responsibilities:

  • Investigate and resolve technical issues across all areas of the business, including virtualization, user account management, and network technologies.
  • Provide fixes, escalate where necessary, and assist the wider IT teams with their investigations.
  • Collaborate with our IT teams to ensure seamless support and resolution of technical issues.
  • Develop and maintain a deep understanding of our clients' technical environments and requirements.

Requirements:

  • Minimum of 3 years' experience in a similar technical role, preferably within a technical support desk or MSP.
  • Proven experience operating in an ITIL framework.
  • Relevant IT certifications, such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate, are advantageous.

Desirable Skills:

  • Previous experience within an educational environment.

What We Offer:

  • A competitive day rate, up to £300 depending on experience.
  • The opportunity to work with a prestigious education company in Greater Manchester.
  • A dynamic and supportive team environment.

To apply for this role or to find out more information, please contact Max Dorney with a copy of your latest CV, availability, and day rate expectations.



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