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Neighborhood Housing Officer

2 months ago

Bethnal Green South, United Kingdom i-Jobs Full time
Job Opportunity: Neighborhood Housing Officer

Job Summary:

We are seeking a highly motivated and experienced professional to join our team as a Neighborhood Housing Officer. As a key member of our housing management team, you will be responsible for providing exceptional customer care and housing management services to our residents.

Key Responsibilities:

  • Manage a neighborhood patch to an exceptionally high standard, engaging with and involving residents in the management of their neighborhood through regular estate inspections.
  • Proactively deal with all potential hazards and Fire Risk Assessment actions.
  • Ensure the speedy lettings of property in line with Tower Hamlets Homes' and national BVPI targets.
  • Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents.
  • Undertake sensitively and effectively all aspects of tenancy management.
  • Case manage residents with additional needs.
  • Take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
  • Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visits and when representing the Council in court.
  • Have sound judgement and the ability to prioritise effectively.
  • Meet various performance targets.
  • Have experience in using Northgate (SX3) and Contact Manager IT systems.

Requirements:

  • Previous experience in a housing officer-related field is essential.
  • Understanding of housing laws, regulations, and policies.
  • Strong interpersonal and communication skills.
  • Problem-solving abilities and a proactive approach to challenges.
  • Proficiency in using housing management software.
  • Ability to work independently and as part of a team.
  • Relevant qualifications in housing or a related discipline are a plus.