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Project and Technical Operations Manager
2 months ago
Job Title: Project & Technical Services Manager
Job Summary:
We are seeking a highly skilled and experienced Project & Technical Services Manager to join our team at Senitor Associates. As a key member of our internal IT department, you will be responsible for providing effective project planning and management for new and maintenance jobs.
Key Responsibilities:
- Team Leadership: Lead the service delivery and technical services team, ensuring efficient processes and high-quality tasks are carried out.
- Technical Expertise: Provide service expertise and act as the escalation point within the Service Delivery team on support and technical matters.
- Staff Development: Mentor and coach staff to maximize individual and team development, growth, competence, and succession.
- Customer Service: Oversee the service to customers, ensuring effective service delivery and service levels are met for timely response and quality resolution of problems and projects.
- Documentation and Reporting: Constantly monitor and document recommendations formally via service delivery plan, including SLAs. Maintain documentation and work with the Senior Management team on strategies, processes, and procedures.
- Project Management: Have hands-on input and lead projects/tasks. Ensure accurate inventory tracking, licensing, and asset management.
- Performance Analysis: Develop, generate, and analyze operational and service performance reports and share with the Technical Services Team.
About the Role:
This is an excellent opportunity for a Project & Technical Services Manager to join a successful organization. If you are enthusiastic and passionate about delivering high-quality services, we encourage you to apply for this role.
