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Customer Service Representative

2 months ago


Bracknell, Bracknell Forest, United Kingdom eRecruitSmart Full time
About the Role

eRecruitSmart is seeking a highly skilled Customer Care Advisor to join our team. As a Customer Care Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, provide solutions to their problems, and ensure a positive customer experience.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve customer complaints in a timely and professional manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements:
  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.
  • Customer Service Skills: Proven experience in providing exceptional customer service and support.
  • Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
What We Offer:
  • Competitive Salary: A salary of circa £26,000 per annum.
  • Benefits Package: 20 days holiday plus bank holidays, company discount, and office engagement events.