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Clinical Support Specialist
3 months ago
Position Overview
This role is designated as a Clinical Advisor, yet the selected individual will function as a Clinical Practitioner.
Job Summary
This position entails a commitment of 30 hours per week, with shifts that may include evenings and weekends.
As a Clinical Practitioner, you will be instrumental in assisting our clients through our 24-hour support line, offering guidance before and after treatment, advising on subsequent steps, and facilitating referrals for additional care when necessary. Within our nurturing team environment, you will educate clients via phone, concentrating on their aftercare requirements to ensure that every client feels acknowledged and supported.
We will provide customized training to empower you in delivering safe and effective aftercare for abortion and vasectomy procedures. You can expect to excel in a dynamic, client-focused setting that encourages the development of your clinical and professional capabilities.
This is a hybrid position, requiring the successful candidate to be present on-site for a duration of up to 6 weeks during the training phase.
Key Responsibilities
- Assess clients over the phone: Deliver a compassionate and understanding service while evaluating and prioritizing client needs.
- Collaborate with other departments within the contact center: Work alongside various teams to ensure smooth service delivery and comprehensive client support.
- Participate in personal and professional development activities: Engage in ongoing learning and development opportunities to enhance your skills and knowledge.
- Consistently embody the 6 C's of nursing: Uphold the fundamental values of nursing in all interactions and responsibilities to guarantee high-quality care and professional integrity.
About MSI Reproductive Choices
At MSI Reproductive Choices, we recognize that our greatest asset is our workforce, and our success hinges on our ability to perform effectively while enjoying our work, as we strive to provide the highest standard of care and support to our clients.
As one of the world's foremost providers of sexual and reproductive healthcare, we maintain a straightforward vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for everyone can we foster a more equitable world.
Our client-centered care philosophy emphasizes respecting our clients as active participants in their own service, valuing their experiences, and considering their feelings before, during, and after they receive care from us.
We take pride in being a disability confident level two equal opportunities employer, giving equal consideration to all qualified candidates without regard to race, ethnicity, religion, gender, gender identity/expression, sexual orientation, national origin, disability, or age.
MSI Reproductive Choices is dedicated to safeguarding: promoting the welfare and safety of all individuals involved in the delivery or receipt of sexual and reproductive health services, particularly children, young people, and vulnerable adults.
