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Parking Enforcement Representative LBS-007A

2 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Position Overview

As a vital member of the Parking Appeals and Representations team, you will provide a timely and effective service for the Parking and Network Management department, as well as the broader council. The role requires the ability to produce work that consistently meets high standards while leveraging your experience and knowledge to evaluate evidence in various cases, including Penalty Charge Notices (PCNs), parking permits, and parking control suspensions.

Key Responsibilities
  • Delivering Quality Service: Ensure that all tasks are completed to a high standard, utilizing your expertise to assess evidence and make informed judgments.
  • Supporting Council Initiatives: Understand the importance of parking and traffic enforcement in relation to the council's objectives, including Climate Change, Air Quality, and Streets for People.
Essential Skills

The ideal candidate will possess:

  • Excellent Communication Skills: Proficiency in both written and verbal communication is essential.
  • Knowledge of Legislation: Familiarity with civil parking and traffic enforcement laws, as well as adjudication processes.
  • Customer Service Experience: Proven background in a customer service or administrative role, with the ability to compose formal correspondence.
  • Data Analysis Skills: Experience in analyzing data to conduct investigations and inform decision-making using computer systems and databases.
  • Interpersonal Skills: Ability to work collaboratively with contractors and officers in a penalty charge notice enforcement setting.
  • Time Management: Capability to prioritize tasks effectively and meet deadlines amidst competing priorities.
  • Conflict Resolution: Skills to handle challenging situations and resolve conflicts amicably.
Conclusion

This role is crucial for maintaining the integrity of parking enforcement and ensuring high-quality customer outcomes. If you are passionate about delivering excellent service and possess the necessary skills, we encourage you to consider this opportunity.