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Account Director
2 months ago
The Senior Account Manager is responsible for managing and maintaining client relationships, ensuring strong customer satisfaction, and delivering the forecast budget.
The role involves looking after B2B relationships with existing customers with +£5m per annum revenues.
The role requires strong communication, negotiation, and problem-solving skills, along with a strong understanding of the industry and market trends and a focus on customer satisfaction.
Arqiva is a leading provider in the utilities sector and has growth aspirations that offer unparalleled opportunities for individuals who want to advance both personally and professionally.
As a team member, you'll have the opportunity to shape the narrative, contribute to market-leading projects, and influence the direction of our shared journey.
Key Responsibilities- Leading and motivating a direct and matrix team to achieve high performance and meet deadlines across a named list of existing customers
- Develop and maintain account plans, develop and implement best practices and processes
- Grow breadth and depth of engagement, understanding the customers' business objectives and pain points
- Ability to build and maintain strong relationships with clients at all levels, understanding their needs, and managing expectations
- Identify growth opportunities for upselling and expanding existing services and cross-sell of new services
- Deliver revenue and new business targets
- Securing favourable terms and working through issues with clients
- Monitor customer health, use data and feedback to understand customer outcomes and engagement levels
- Report on customer insights, provide insights and trends to internal teams and leadership
- Extensive knowledge of sales and account management - Direct B2B solution sales in an OJEU environment (ideally with experience with utility vertical)
- Comfortable creating and presenting updates and solutions to the customer up to and including C-Suite
- Ability to lead cross-functional teams to achieve common goals
- Ability to think strategically and develop long-term account strategies
- Demonstrated success in achieving sales targets and negotiating contracts
- Ability to establish trust and credibility with key stakeholders
- Ability to develop and execute strategic account plans
- Strong relationship-building skills with clients and internal teams
- Commitment to customer satisfaction and the ability to understand and meet customer needs
- Strong focus on achieving results and delivering value to clients and the organisation
We are the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform.
This means we have a strong heritage and foundation for future growth for you to grow your career with us.
We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.
Our Wellbeing MissionOur wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.
