Heat Pump Technical Support Specialist
5 days ago
We're seeking a highly skilled Heat Pump Technical Support Specialist to join our team at Octopus Energy. As a key member of our Heat Pump sales and support team, you will play a crucial role in helping us drive the global renewable energy revolution.
Key Responsibilities- Lead on ensuring surveys that pass through to a sales quote are technically viable for installation based on the criteria at that time
- Continually review and revise our technical check and support process to ensure it's always fit for purpose and we maximise efficiency as the business scales
- Support the sales team to diligently develop how they respond to customer questions where technical information and answers are needed
- Ensure technical rigour is applied at any stage where we see risk in our ability to install
- Ensure we provide outstanding customer service, make it easy for customers to navigate our interest to install pipeline, and share best practice opportunities throughout
- Develop training and support materials to upskill our teams through spotting development areas and lead small technical projects that help us improve
- Collaborate with other team members to share best practices and develop a consistent approach to drive performance across all teams
- Be an advocate for low carbon products and the need for decarbonisation in the UK domestic housing stock
- To be a fully trained technical expert in the world of heat pumps with a proven track record of installing or technically supporting installations
- A ruthless focus on performance development and continuous improvement
- A genuine passion for going above and beyond for customers
- An ability to show a completer finisher mentality and an understanding of processes as a whole, being able to see the why behind each section of the business and how that creates the entire vision
- A startup/entrepreneurial mindset, being able to adjust to change and keep up with a fast-moving business
- Experience of coaching and/or developing others in a customer-centric environment
- We're a unique organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
- We want your hard work to be rewarded with perks you actually care about. We've been voted one of the best companies to work for in 2022 and have a strong commitment to equality and diversity.
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Heat Pump Technical Support Specialist
2 days ago
Brighton, Brighton and Hove, United Kingdom Octopus Energy Full timeJoin Our Team as a Heat Pump Technical Support SpecialistWe're on a mission to drive the global renewable energy revolution, and we're looking for a skilled Heat Pump Technical Support Specialist to join our team. As a key member of our Heat Pump sales and support team, you'll be responsible for providing technical expertise and support to our sales and...
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Heat Pump Technical Support Specialist
2 days ago
Brighton, Brighton and Hove, United Kingdom Octopus Energy Full timeJoin Our Team as a Heat Pump Technical Support SpecialistWe're on a mission to drive the global renewable energy revolution, and we're looking for a skilled Heat Pump Technical Support Specialist to join our team. As a key member of our Heat Pump sales and support team, you'll be responsible for providing technical expertise and support to our sales and...
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Heat Pump Technical Specialist
1 week ago
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Heat Pump Technical Specialist
1 week ago
Brighton, Brighton and Hove, United Kingdom Octopus Energy Full timeUnlock Your Potential as a Heat Pump Technical SpecialistAre you a seasoned heating engineer looking to transition into a role where you can share your expertise and help others succeed? We're seeking a highly skilled Heat Pump Technical Specialist to join our team at Octopus Energy.Key Responsibilities:Lead the technical assessment of surveys to ensure...
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5 days ago
Brighton, Brighton and Hove, United Kingdom Elite Energy Personnel Limited Full timeJob OpportunityElite Energy Personnel Limited is seeking a skilled Field Service Heat Pump Engineer to join their team in the Southern region.This role involves servicing and repairing Vaillant Group brand products, with a focus on fault finding and resolving breakdowns.Key ResponsibilitiesCarry out routine servicing and repairs on Vaillant Group...
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Brighton, Brighton and Hove, United Kingdom Elite Energy Personnel Limited Full time £45,000**Elite Energy Personnel Limited** is seeking a skilled **Field Service Heat Pump Engineer** to join their team in the Southern region. Reporting to the **Field Service Manager**, you will be responsible for carrying out servicing and repairs on **Vaillant Group** brand products.**Key Responsibilities:**Carry out routine servicing and repairs on heat pump...
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2 weeks ago
Brighton, Brighton and Hove, United Kingdom Elite Energy Personnel Limited Full time £45,000**Elite Energy Personnel Limited** is seeking a skilled **Field Service Heat Pump Engineer** to join their team in the Southern region. Reporting to the **Field Service Manager**, you will be responsible for carrying out servicing and repairs on **Vaillant Group** brand products.**Key Responsibilities:**Carry out routine servicing and repairs on heat pump...
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