Customer Support Associate

1 week ago

Brighton, Brighton and Hove, United Kingdom INSHUR Full time
{"title": "Customer Support Associate", "description": "Job Summary

We are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.

Key Responsibilities

  • Provide timely and effective support to customers on a range of insurance-related queries
  • Respond to customer inquiries in a polite, professional, and efficient manner
  • Adhere to customer support team SLAs and KPIs
  • Ensure customer satisfaction by providing personalized support and resolving issues promptly
  • Have a thorough understanding of our insurance products and use this knowledge to answer customer queries
  • Accurately log all customer information and policy details in our in-house systems
  • Assist in processing renewals, mid-term adjustments, and cancellations on existing insurance policies
  • Identify opportunities to improve our customer journey and suggest effective solutions
  • Perform other administrative tasks as required and provide cover for other team members

Requirements

  • Minimum 2 years of experience in a high-performing customer support environment
  • Fluent in English (additional languages such as French, Spanish, and Dutch are an asset)
  • Excellent verbal and written communication skills
  • Experience with Zendesk and customer-facing knowledge bases
  • Ability to multitask, prioritize tasks, and manage time effectively
  • Team player with a strong motivation to deliver exceptional customer service
  • Experience working in a regulated environment
  • Ability to adapt to changing situations without compromising standards
  • Availability to work a 40-hour shift pattern between 8 am and 6 pm, Monday to Friday

What We Offer

  • A competitive salary between £26,000 and £28,000 per year
  • Stock options and a monthly pension contribution
  • A comprehensive benefits package, including private healthcare, life insurance, and 13 weeks of full pay parental leave
  • Flexible working hours and a hybrid work environment
  • Annual training allowance and regular learning opportunities
  • A monthly flexible wellbeing allowance to support your physical and mental health

About Us

INSHUR is a leading provider of insurance solutions for on-demand drivers across North America and Europe. We value diversity, inclusivity, and open-mindedness, and we're committed to delivering exceptional results and learning in the open. We're excited to continue growing our portfolio and product lines and expanding to new territories in the future.", "lang_code": "en-US"}

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