Customer Service Operations Manager
3 weeks ago
**Job Summary:**
We are seeking a highly skilled Customer Service Operations Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading and managing our customer service team, ensuring seamless day-to-day operations, and driving process improvements to enhance customer experience.
Key Responsibilities:
- Team Management: Lead, support, and develop a team of customer service professionals, ensuring they are equipped to handle customer inquiries, claims, returns, and sales opportunities.
- Operational Involvement: Take an active role in day-to-day operations, providing support across customer service and warehousing as necessary, with a primary focus on customer service.
- Process Improvement: Conduct regular audits of current processes and systems within the customer service team, identifying areas for improvement and implementing changes to streamline operations and enhance service delivery.
- Sales Support: Understand sales processes and contribute to upselling initiatives, providing guidance and support to the customer service team to maximize sales opportunities.
- Technical Knowledge: Gain a deep understanding of our product range through comprehensive training, enabling effective communication with customers and the ability to assist the team in technical queries.
Requirements:
- Leadership Experience: Proven experience managing a customer service team, ideally within a manufacturing or supply environment.
- Operational Skills: Ability to manage and support warehouse operations, with a willingness to be hands-on when necessary.
- Customer Focus: Strong customer service orientation with the ability to handle complex queries and support the team in achieving high service standards.
- Sales Knowledge: Understanding of sales processes, with the ability to support and enhance the team's upselling capabilities.
What We Offer:
- Competitive Salary: £50,000 per annum.
- Benefits Package: Comprehensive training on our product range, opportunities for growth and development, and a competitive benefits package.
About Us:
At PYVITAL, we are a recruitment agency dedicated to connecting top talent with outstanding opportunities. With expertise in placing professionals in mid to senior management roles, we pride ourselves on helping both clients and candidates achieve their goals.
-
Customer Service Operations Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Job Title: Customer Service Operations Manager**Job Summary:**We are seeking a highly skilled Customer Service Operations Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading and managing our customer service team, ensuring seamless day-to-day operations, and driving process improvements to enhance...
-
Customer Service Operations Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Job Title: Customer Service Operations Manager**Job Summary:**We are seeking a highly skilled Customer Service Operations Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading and managing our customer service team, ensuring seamless day-to-day operations, and driving process improvements to enhance...
-
Customer Service Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless day-to-day operations.Key Responsibilities:Lead and develop the customer service team, ensuring they are equipped to handle...
-
Customer Service Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless day-to-day operations.Key Responsibilities:Lead and develop the customer service team, ensuring they are equipped to handle...
-
Customer Service Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless day-to-day operations.Key Responsibilities:Lead and develop the customer service team, ensuring they are equipped to handle...
-
Customer Service Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless day-to-day operations.Key Responsibilities:Lead and develop the customer service team, ensuring they are equipped to handle...
-
Customer Service Operations Manager
1 week ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time{"h1": "Customer Service Manager Job Description", "p": "We are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and overseeing the warehousing operations. Key Responsibilities: * Lead and develop the customer service team,...
-
Customer Service Operations Manager
1 week ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time{"h1": "Customer Service Manager Job Description", "p": "We are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and overseeing the warehousing operations. Key Responsibilities: * Lead and develop the customer service team,...
-
Customer Service Operations Manager
1 week ago
Birmingham, Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerLocation: Birmingham (On-Site)Salary: £50,000 Per AnnumContract Type: Full-Time, PermanentAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team in Birmingham. As a key member of our operations team, you will be responsible for leading the customer service team and overseeing the...
-
Customer Service Operations Manager
1 week ago
Birmingham, Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerLocation: Birmingham (On-Site)Salary: £50,000 Per AnnumContract Type: Full-Time, PermanentAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team in Birmingham. As a key member of our operations team, you will be responsible for leading the customer service team and overseeing the...
-
Customer Service Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Customer Service Manager Job DescriptionWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless day-to-day operations.Key Responsibilities:Lead and develop the customer service team, ensuring they are...
-
Customer Service Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Customer Service Manager Job DescriptionWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless day-to-day operations.Key Responsibilities:Lead and develop the customer service team, ensuring they are...
-
Customer Service Operations Manager
7 days ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Job Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless delivery of our services.Key Responsibilities:Lead and develop the customer service team to ensure they are...
-
Customer Service Operations Manager
7 days ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Job Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless delivery of our services.Key Responsibilities:Lead and develop the customer service team to ensure they are...
-
Customer Service Operations Manager
7 days ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Job Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless delivery of our services.Key Responsibilities:Lead and develop the customer service team to ensure they are...
-
Customer Service Operations Manager
7 days ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000Job Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring seamless delivery of our services.Key Responsibilities:Lead and develop the customer service team to ensure they are...
-
Customer Service Operations Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full timeAbout the RoleWe are seeking a highly skilled Customer Service Operations Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading and managing our customer service team, ensuring they are equipped to handle customer inquiries, claims, and returns.The ideal candidate will have a proven track record of...
-
Customer Service Operations Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full timeAbout the RoleWe are seeking a highly skilled Customer Service Operations Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading and managing our customer service team, ensuring they are equipped to handle customer inquiries, claims, and returns.The ideal candidate will have a proven track record of...
-
Customer Service Operations Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000About the RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading and managing our customer service team, ensuring that they are equipped to handle complex queries and provide exceptional service to our customers.Key...
-
Customer Service Operations Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000About the RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at PYVITAL. As a key member of our operations team, you will be responsible for leading and managing our customer service team, ensuring that they are equipped to handle complex queries and provide exceptional service to our customers.Key...
