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Field Service Engineer

2 months ago

Northampton, Northamptonshire, United Kingdom Virgin Media O2 Full time
Job Summary

We are seeking a highly motivated and customer-focused Field Service Engineer to join our team at Virgin Media O2. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing our network infrastructure, ensuring that our customers receive the best possible service.

Key Responsibilities
  • Install and maintain network infrastructure, including fiber optic cables and equipment
  • Diagnose and repair technical issues with our network and customer premises equipment
  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner
  • Collaborate with our technical team to share knowledge and best practices
  • Document processes and follow company standard procedures and protocols
Requirements
  • UK Manual driving licence with no more than 8 points
  • Organized individual with a customer-focus, motivated to help others
  • Ability to build great relationships with customers
  • Comfortable working at heights and outside in all weathers
What We Offer
  • Competitive salary of £29,000, plus overtime and performance-based commission
  • Company van and fuel card
  • 25 days of annual leave, including your birthday
  • First-rate pension programme with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App and BUPA medical coverage
  • Life insurance and a healthcare plan
  • Support for all family situations, including neonatal leave and excellent maternity & paternity policies