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Maintenance Operations Manager

2 months ago


Loughborough, Leicestershire, United Kingdom Inizio Full time
Maintenance Controller Job Description

We are seeking a highly skilled Maintenance Controller to join our Maintenance team at Inizio. As a key member of our team, you will be responsible for providing first-line maintenance support to our fleet and customers.

The successful candidate will serve as the primary point of contact for both colleagues and customers in the event of vehicle failures, services, or MOTs. You will be expected to deliver exceptional service in critical situations, utilizing your problem-solving skills and ability to work in a fast-paced environment.

Key Responsibilities:
  • Customer Interaction:
    • Respond to customer inquiries in a professional and timely manner.
    • Administer breakdown calls efficiently, ensuring a first-time fix.
    • Communicate with customers to ensure compliance with relevant legislation.
  • Vehicle Maintenance:
    • Coordinate breakdown assistance, ensuring a first-time fix.
    • Process MOTs for all vehicles, liaising with customers to ensure compliance.
    • Arrange vehicle servicing according to manufacturer service schedules.
    • Ensure all fleet vehicles remain compliant with relevant legislation.
  • Administration:
    • Update service information in company systems.
    • Monitor the fleet for compliance.
    • Liaise with third-party recovery providers and arrange replacement transport as needed.
Requirements:
  • Essential:
    • Customer service experience.
    • Proficiency in Microsoft Office, particularly Excel.
  • Preferred:
    • Automotive maintenance experience.

This is a fantastic opportunity for someone looking to advance their career in Fleet Maintenance and beyond. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this role.