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Family Support Coordinator
2 months ago
The Family Support Assistant will play a vital role in supporting the Multidisciplinary Team in delivering effective clinical support to children and families. This exciting opportunity will see the successful candidate working in a supportive and collaborative environment, providing 'wrap around' support to families from application to case closure.
Main Responsibilities- Provide scheduled telephone calls to families following their assessments
- Cover the clinical and main reception
- Respond to telephone, written and electronic enquiries
- Carry out online research, provide information and signpost to relevant services
- Create and maintain high-quality, accurate records
- Meet, greet, interact, and support families in a helpful and courteous manner, building positive relationships
The Charity is an Equal Opportunities Employer and offers a range of superb benefits, including:
- A competitive salary of £24,750 per annum, depending on experience
- A £500 annual performance-related bonus
- 27 days annual leave per annum, exclusive of Bank Holidays (increasing with length of service)
- Charity worker discounts
- A Recommend a Friend scheme
- Support with Continuing Professional Development (CPD) along with extensive training and development
- Enhanced annual leave
- Occupational sick pay after a qualifying period
- Award-winning purpose-built facilities
- Fully equipped kitchens
- Indoor and outdoor breakout areas
- Chill-out areas
- Lockers and Showers
- Sensory gardens
- Fully equipped kitchens
- Flexible working patterns
- Free on-site parking
- An Employee Assistance Programme
To be successful in this role, you will have the following skills and attributes:
- Knowledge and experience of working with children or adults (and their families) with a learning disability, autism, ADHD, and/or complex needs in health or education settings
- Educated to GCSE level, including numeracy and literacy
- Level 3 or NVQ 3 in a social care-related subject or equivalent
- Knowledge of childhood developmental milestones and safeguarding principles
- Excellent written and verbal communication skills, along with excellent IT skills
