Service Desk Support Specialist

4 days ago


Macclesfield, Cheshire East, United Kingdom Axon IT Full time
Job Opportunity

About Axon IT

Axon IT is a leading tech transformation company based in the North West region, providing cutting-edge IT solutions and expert advice to businesses. With over 20 years of experience, we have established ourselves as a trusted partner for Microsoft, delivering innovative solutions that drive business success.

Role Overview

We are seeking a highly skilled Service Desk Engineer to join our team, providing exceptional customer service and technical support for our clients. As a Service Desk Engineer, you will be responsible for delivering first-class support on a range of areas, including Microsoft 365, Windows 10/11, Mac OS, Client Hardware, Draytek Routers, and VoIP Systems.

Key Responsibilities

  • Provide technical support and troubleshooting skills, ideally with MSP experience
  • Offer strong customer service with a customer-focused attitude
  • Support Microsoft 365 and Windows & Mac Operating Systems
  • Work independently and remotely, utilizing the latest technology to stay connected with the team
  • Develop skills in Microsoft Intune, VoIP Systems (Gamma and Evolve), and DrayTek Routers
  • Hold relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional

Requirements

  • Full driving license and own transport


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