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Customer Care Maintenance Technician
2 months ago
Fawkes & Reece is seeking a skilled Customer Care Maintenance Technician to join their team in the North West region. As a key member of the Customer Care team, you will be responsible for ensuring the highest standard of maintenance and repair work is carried out on new build housing developments.
Key Responsibilities- Carry out repairs to domestic properties within warranty, as directed by the Customer Service Team
- Perform general maintenance tasks, including joinery repairs, decorating, tiling, flooring repairs, and minor brickwork repairs
- Work alongside the Customer Service Team to receive job instructions and manage the diary of repairs booked
- Provide updates on completed jobs and follow-up work required
- Collaborate with office staff and field-based staff to ensure service provision is maintained
- Plan workload, including impending repairs, and ensure all necessary materials are obtained in advance
- Provide delivery notes and receipts to the Customer Service Manager on a regular basis
- Submit a weekly mileage log to the Customer Service Manager
- Qualified tradesman with experience of all trades
- Proven track record of working in a customer-related environment within the house building/construction industry
- Good knowledge of housebuilding and NHBC standards
- Ability to work using own initiative
- Clean driving licence preferred
- Experience of working in new build homes
- Self-driven, highly motivated, and a can-do attitude
- Competitive salary of £30,000 - £34,500 (dependent on experience)
- Company van and fuel card
- Company pension scheme
- 28 days leave plus bank holidays