Claims Support Specialist

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Blume Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Blume Group. As a key member of our front-line team, you will play a vital role in supporting our clients through the initial stages of their claim.

Key Responsibilities
  • Initiate and respond to inbound calls to potential clients for medical negligence claims, who have enquired about our services.
  • Consistently meet and exceed assigned targets, striving for a first call resolution as frequently as possible.
  • Monitor and achieve Key Performance Indicators (KPIs), including but not limited to talk time and number of dials.
  • Maintain excellent quality assurance scores by adhering to company guidelines and best practices.
  • Work with Team Leaders to assess claims and determine how we can assist the client going forward.
  • Demonstrate an understanding of the claims process, providing accurate and relevant information to clients.
  • Record and maintain detailed and accurate information related to client interactions in our CRM system.
  • Display empathy and build rapport with clients to create a positive client journey.
Requirements
  • Enjoy talking to different people from various backgrounds.
  • Listening to people's stories and questioning on the back of it.
  • To discuss medical terms with clients.
  • Comfortable with listening and talking about injuries including sensitive topics.
  • Work well in a vibrant team.
  • Accustomed to talking on the phone for long periods of time.
  • Have pride in delivering exceptional customer service.
  • Ability to build rapport with a variety of people.
  • Enjoy hitting targets while maintaining an effective customer experience.
What We Offer
  • Casual dress
  • Weekly accrued bonus
  • Friendly and approachable managers
  • Perkbox enhanced membership - deals and discounts from over 1,000 household brands
  • Lovely social environment - including quarterly paid company socials and free beer/wine for an after-work tipple.
  • Free fruit, snacks, and soft drinks
  • Employee assistant program and access to GP
  • Gorgeous new office space and facilities including on site food hut and coffee shop
  • Paws-istive atmosphere - we are a dog friendly office, creating a relaxed and stress reducing environment

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