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Client Liaison Specialist
2 months ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will play a vital role in providing exceptional customer service to our clients and stakeholders.
Key Responsibilities:
- Provide timely and effective support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless communication and resolution of customer complaints and escalations.
- Manage and maintain accurate records of customer interactions, including complaints and feedback.
- Develop and maintain a thorough understanding of our products and services, as well as industry trends and best practices.
- Contribute to the development and implementation of process improvements to enhance customer satisfaction and experience.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in a customer-facing role, with a strong track record of providing exceptional service and resolving customer complaints.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Proficiency in Microsoft Office and other relevant software applications.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- The opportunity to work with a leading recruitment agency, with a reputation for excellence and innovation.
