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Healthcare Reception Coordinator
2 months ago
Position Overview
We are seeking a skilled Healthcare Reception Coordinator to become a vital part of our team.
This role involves working 28 to 37 hours per week, with a competitive salary.
The ideal candidate will manage the front desk operations, handle incoming calls, and interact with patients in a professional manner. Responsibilities will also include managing prescriptions and providing comprehensive support to the healthcare team.
Previous experience in a healthcare reception environment is essential, along with familiarity with relevant software systems.
The successful candidate will demonstrate exceptional customer service abilities, multitasking skills, and a professional attitude. This position requires both independent work and collaboration with the reception team, ensuring confidentiality and discretion in handling sensitive information.
Key Responsibilities
As a Healthcare Reception Coordinator, your duties will include:
- Welcoming patients and addressing their inquiries with professionalism.
- Managing incoming calls, gathering necessary information from patients, and accurately documenting interactions.
- Utilizing the healthcare management software to ensure all patient information is recorded and processed correctly.
- Following up on urgent matters to ensure timely resolution.
- Handling various administrative tasks, including filing, data entry, and document preparation.
- Engaging in training and development opportunities to enhance personal and team skills.
- Maintaining an organized and tidy reception area.
- Providing outstanding service to all patients and visitors.
- Managing incoming correspondence and packages appropriately.
- Supporting the principles of equality, diversity, and patient rights within the practice.
- Upholding health and safety standards in the reception and administrative areas.
- Adhering to all guidelines outlined in the Staff Handbook.
About Our Organization
NHS North Of England Commissioning Support Unit is dedicated to delivering high-quality healthcare services. We are a collaborative team focused on meeting the needs of our patients and the community.
Qualifications
Essential:
- Minimum of GCSE level education or equivalent.
- Experience in customer service roles.
Desirable:
- GCSE Mathematics and English (C grade or above).
- Relevant qualifications in healthcare administration.
- Experience in a healthcare setting.
This position offers an opportunity to contribute to a supportive healthcare environment while developing your professional skills.
