Service Technician – Lighting Specialist
2 weeks ago
This role is ideal for an individual with a strong background in servicing, maintaining, and repairing lighting fixtures, control equipment, and dimmers. The successful candidate will have excellent customer-facing skills, be able to work under pressure, and have a proactive approach to improving their product knowledge.
Key Responsibilities:- Undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients' premises.
- Lead and supervise large-scale lighting equipment services.
- Carry out on-site repairs and bench repairs of client equipment as appropriate.
- Timely and accurate reporting for all site visits, service, maintenance, and repair work carried out.
- Provide telephone and online support in answering technical questions for equipment and systems.
- Participate in the call-out rota to facilitate out-of-hours support to our contracted clients.
- Be proactive in suggesting new methods and techniques to improve servicing accuracy and efficiency.
- Ensure two-way communication with Systems Design and other Installations to feedback on successes and failures.
- Ensure all equipment is serviced in a manner that complies with all safety and other electrical legislation.
- Ensure that current Health and safety guidelines and policies are always adhered to.
- Work with and alongside the Installations Team to plan and carry out commissioning/programming of new installations projects.
- Follow procedures as always laid out by the Tech Service Manager and WL as a whole.
- Liaise with account handlers on the feasibility and availability of replacement equipment for hire to our service customers.
- Assist colleagues with general warehouse duties.
- Physically able to lift approx. 10kg, climb stairs and ladders work at height and raise arms above the head.
- Travel to the site via public transport including transport of tool cases and equipment to the site.
- An extensive operational and technical knowledge of lighting systems and lighting control equipment is essential.
- A solid understanding of DMX & associated network control Systems.
- A good understanding of AMX/DALI Lighting control systems would be an advantage.
- An ability to program/reprogram lighting consoles to meet customer specifications.
- Excellent fault-finding skills and an ability to think laterally.
- Good use and understanding of test equipment and tools.
- Good soldering skills.
- Strong customer focus and understanding of the sensitivities of working on a client's site.
- BS7909 or other electrical qualifications an advantage.
- Experience in Portable Appliance Testing/ISITEE desirable.
- Ability to work at height.
- Current PASMA, IPAF and ECS cards desirable.
- Literate and Numerate.
- Ability to interact effectively at all levels, relating to others and working as a member of a team.
- Deadline conscious.
- Able to follow detailed instructions and carry out tasks accurately and unsupervised.
- Excellent attention to detail.
- Excellent written and verbal communication skills with a polite and friendly manner when dealing with internal and external customers and suppliers.
- Excellent timekeeping and attendance record.
- Proven desire to keep abreast of the latest developments in technology and its practical applications.
- Always maintain WL confidentiality.
- To represent the company in a courteous and appropriate manner in all circumstances.
- To always follow correct procedures and follow the policies laid out in the staff handbook.
- Adhere to and demonstrate knowledge of health and safety matters in relation to work-related tasks.
- To carry out your duties and responsibilities in a manner that reflects the White Light Core Values of dependability, knowledgeability, friendliness, adaptability, customer focus, and honourability always.
Please be advised a Full Enhanced Disclosure and Barring check will be carried out upon employment.
To carry out your duties and responsibilities in a manner that always reflects the Core Values of the business. d&b Solutions was formed in 2021 following the acquisition of SFL Group and White Light Ltd and their respective subsidiaries.
Our new organisation provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.
Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. We want to recruit, and retain the most talented people, regardless of their background.
We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society. If you are interested in this opportunity.
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