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Infrastructure Engineer

2 months ago

Sheffield, Sheffield, United Kingdom Searchability® Full time £26,000 - £30,000

Job Title: 2nd Line Support Engineer

About the Role:

We are seeking a highly skilled 2nd Line Support Engineer to join our team at Searchability®. As a 2nd Line Support Engineer, you will be responsible for providing technical support to our clients, resolving complex technical issues, and working on projects to improve our infrastructure.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote desktop
  • Resolve complex technical issues related to Windows infrastructure and network queries
  • Work on projects to improve our infrastructure and resolve technical issues
  • Collaborate with other teams to ensure seamless delivery of services

Requirements:

  • Previous experience working in a 2nd Line Support or similar role
  • High-level understanding of the Windows Technology Stack
  • Understanding of Networks – Routers, Switches, and WiFi Access Points

What We Offer:

  • 25 Days Annual Leave plus bank holidays, and the option to buy or sell more
  • Your birthday off
  • Hybrid working
  • Bonus Scheme

About Us:

We are a rapidly growing business that delivers connectivity and technology to hundreds of thousands of people across the world. We are committed to providing excellent customer service and creating a positive work environment for our employees.