Senior Payroll Specialist
1 week ago
Job Title: Payroll Senior
Job Type: Full-time
Company: Rec Sense Recruitment
Location: Hybrid (reporting in Reading office)
Job Description:
Key Responsibilities- Manage a portfolio of clients and deliver high-quality payroll services
- Assist the Team Leader in taking responsibility for the operation and profitability of the team
- Support the Team Leader with escalations of technical and commercial issues
- Ensure accurate and timely Payroll and Pension administration for various clients
- Provide primary cover for the team leader for technical issues when the team leader is off
- Contribute to team meetings and the overall future development and success of the team/office
- Share knowledge within the team to motivate and deliver high-quality work
- Focus on delivering excellent service to clients
- Strong knowledge of statutory and legislative regulations, including workplace pensions
- Ability to communicate at all levels - both internal and external
- Strong understanding of payroll deadlines and requirements
- Clear and concise communication, both written and verbal
- Ability to work independently and as part of the wider team
- Promote client care and cascade this to the wider team
- Ability to provide guidance and support to all team members and other teams/offices as required
- Positive team interactions and communications
- Supporting a team approach to payroll service delivery
- Ability to improve service and processes
- Taking responsibility and confronting challenges
- Develop strong relationships with clients and support of clients
- Show good working knowledge of team's payrolls/clients
- Resilience under pressure
- Meeting tight deadlines while maintaining high-quality outputs in a payroll environment
- Experience supporting team members and team leaders
- Awareness of GDPR issues and client confidentiality
- Minimum 2 years of experience working in a payroll environment
- Previous client service experience
- Experience of process review and improvement
- Dealing with a high volume of clients
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