Senior Payroll Specialist

1 week ago


Reading, Reading, United Kingdom Rec Sense Recruitment Full time
Job Description

Job Title: Payroll Senior

Job Type: Full-time

Company: Rec Sense Recruitment

Location: Hybrid (reporting in Reading office)

Job Description:

Key Responsibilities
  • Manage a portfolio of clients and deliver high-quality payroll services
  • Assist the Team Leader in taking responsibility for the operation and profitability of the team
  • Support the Team Leader with escalations of technical and commercial issues
  • Ensure accurate and timely Payroll and Pension administration for various clients
  • Provide primary cover for the team leader for technical issues when the team leader is off
  • Contribute to team meetings and the overall future development and success of the team/office
  • Share knowledge within the team to motivate and deliver high-quality work
  • Focus on delivering excellent service to clients
Requirements
  • Strong knowledge of statutory and legislative regulations, including workplace pensions
  • Ability to communicate at all levels - both internal and external
  • Strong understanding of payroll deadlines and requirements
  • Clear and concise communication, both written and verbal
  • Ability to work independently and as part of the wider team
  • Promote client care and cascade this to the wider team
  • Ability to provide guidance and support to all team members and other teams/offices as required
  • Positive team interactions and communications
  • Supporting a team approach to payroll service delivery
  • Ability to improve service and processes
  • Taking responsibility and confronting challenges
  • Develop strong relationships with clients and support of clients
  • Show good working knowledge of team's payrolls/clients
Personal and Professional Qualities
  • Resilience under pressure
  • Meeting tight deadlines while maintaining high-quality outputs in a payroll environment
  • Experience supporting team members and team leaders
  • Awareness of GDPR issues and client confidentiality
  • Minimum 2 years of experience working in a payroll environment
  • Previous client service experience
  • Experience of process review and improvement
  • Dealing with a high volume of clients

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