Debt Recovery Specialist

1 month ago


Sutton Coldfield, Birmingham, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Debt Recovery Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing ASC income and debts, maximising daily income collection and debt management through effective and responsive processing activity.

Key Responsibilities
  • Deliver service activities and manage small caseloads under the supervision of more experienced staff to ensure intended outcomes for customers and the Council are delivered within agreed service standards.
  • Responsible for managing collection of ASC Income and effective debt recovery for this large and complex service area.
  • Maintain an extensive and up-to-date knowledge of statutory charging for residential care and non-residential charging policy and procedures, Government regulations and guidance, other associated welfare benefits and IT systems.
  • Provide expert advice and information to the rest of the team and ASC colleagues regarding legacy debt management.
  • Negotiate acceptable levels of payment of invoices with clients taking into account their financial circumstances and the Council's and Central Government policy and procedures.
  • Obtain a full understanding of the Council's and Government schemes to provide clear advice to customers, and other interested parties.
  • Provide accurate and timely debt monitoring information to the Adult Social Care directorate to support effective financial management and maximisation of income to the Council.
  • Manage the process for the application for County Court, representing the Council in Court hearings.
Requirements
  • A minimum of 5 GCSEs (including English & Maths) or equivalent (IRRV/Benefits Technician).
  • Experience of the Care Act and charging policies in a large finance operation.
  • Experience of supervising staff.
  • Able to work effectively under pressure, organise priorities and in a 'lone working' environment.
  • Able to effectively deal with potentially aggressive/volatile situations involving customers and members of the public.


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