Retail Operations Leader

2 months ago


Bristol, Bristol, United Kingdom HobbyCraft Full time

Hobbycraft is seeking a dedicated and experienced Retail Operations Leader to join our growing team.

As a Retail Operations Leader, you will play a vital role in ensuring exceptional customer experiences and driving the success of our stores. You will be responsible for mentoring, developing, and motivating a team of retail professionals, while also overseeing day-to-day store operations.

Initially, you will gain valuable experience by supporting multiple stores within your assigned region. This will provide you with a comprehensive understanding of our operations before transitioning to the management of a specific store location.

Responsibilities:
  • Provide exceptional leadership and guidance to retail teams, fostering a positive and collaborative work environment.
  • Implement effective strategies to enhance customer satisfaction and drive sales performance.
  • Ensure adherence to company policies and procedures, maintaining high standards of operational excellence.
  • Analyze key performance indicators (KPIs) to identify areas for improvement and implement data-driven solutions.
  • Collaborate with cross-functional teams to ensure seamless store operations and support overall business objectives.
Qualifications:
  • Proven experience in retail management within a reputable organization.
  • In-depth knowledge of retail best practices, systems, and team management techniques.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Strong commercial acumen with a demonstrated understanding of retail KPIs.


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