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Financial Wellbeing Specialist
2 months ago
Job Summary:
We are seeking a skilled and empathetic Call Centre Specialist to join our team at Wescot. As a Call Centre Specialist, you will play a vital role in supporting our customers to achieve financial health through tailored repayment plans and exceptional customer service.
Key Responsibilities:
- Use your expertise and commitment to customer service to help customers achieve financial wellbeing.
- Develop and implement affordable repayment plans to support customers on the road to financial recovery.
- Handle inbound and dialler-based outbound calls to provide exceptional customer service.
- Work to call KPIs and internal quality standards to ensure high levels of customer satisfaction.
What We Offer:
- A competitive salary and benefits package, including a monthly bonus scheme.
- 31 days holiday including bank holidays.
- Optional private healthcare plan (BUPA).
- Site-specific monthly events and celebrations.
- Enhanced maternity/paternity and adoption leave pay.
- Gym membership discount.
- Access to free financial advice and services.
- Life insurance (2 x annual salary).
- Discounts and cash back on hundreds of high-street shops.
- Lots of great incentives where you can win a range of prizes and rewards.
- Access to our bespoke qualification programmes.
- A hybrid working business model, offering employees the ability to blend between office and home working for better work-life balance.
About Us:
We are a call centre-based business offering a range of financial services to many blue-chip organisations. Our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.
