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Front Office Technical Analyst

2 months ago

London, Greater London, United Kingdom Harrington Starr Full time

Job Summary:

Harrington Starr is seeking a skilled Trade Floor Support Specialist to join our team. As a key member of our Front Office Technical team, you will play a crucial role in maintaining a seamless desktop environment for our traders.

Key Responsibilities:

  • Investigate and resolve technical issues related to the Front Office environment, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management.
  • Provide technical support to Front Office colleagues across the EMEA region, considering cultural and language differences.
  • Foster collaborative relationships within the IT division, locally and globally.
  • Gather and understand business users' requirements.
  • Cover the Trading floor IT support contact, handling technical queries and escalating as needed.
  • Support walk-up and email requests, managing technical issues and escalations.

Requirements:

  • Must have financial services experience
  • Must have experience working on the trade floor