Technical Service Delivery Specialist

2 weeks ago

Ruddington, Nottinghamshire, United Kingdom Ideagen Full time

Role Overview

Ideagen is a leading provider of software solutions that help organizations ensure the safety and quality of their products and services. We are seeking a skilled Technical Service Delivery Consultant to join our team and help our customers achieve the maximum value from our remote services.

Key Responsibilities

  • Deliver exceptional technical services and support for Ideagen's Devonway product, ensuring customer success and satisfaction.
  • Build strong relationships with clients, acting as a trusted partner and advisor.
  • Execute technical workscopes as provided by customers, leveraging product knowledge and experience to drive customer success.
  • Provide remote delivery, training, and support to assist with the service delivery of Ideagen Devonway.
  • Manage Devonway technical projects from conception to completion, ensuring timely and high-quality delivery.
  • Provide statistical and written business intelligence to the Ideagen Customer Success Department for continual improvement of our products and services.
  • Support Ideagen sales and marketing teams by providing professional advice, attending conferences, or assisting with software demonstrations.
  • Assist personnel in accordance with Professional Services Department Training Plans and support onsite projects if required.
  • Create and manage department and Ideagen documentation through the QHSE Management System.
  • Support the QHSE Quality Lead and QHSE Management System as required.
  • Assist the team with the creation of new Devonway services.

Requirements

  • Industry experience to meet the requirements of Ideagen and customers.
  • Exposure to Jira, AWS, and Salesforce/PSA tools.
  • Keen interest in learning new Ideagen products.
  • Proficiency in MS T-SQL and basic understanding of programming language concepts.
  • Strong data analysis skills and proficiency in MS Office, particularly Excel.
  • Experience in creating knowledge base articles and solution testing capabilities.
  • Ability to prioritize tasks in a high-paced environment.

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