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Administrative Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented individual to join our Finance Operations team as an Administration Support Team Member. As a key member of our team, you will provide administrative support to our customers, ensuring accurate and timely processing of banking functions.
Key Responsibilities- Prepare and batch post for processing and send to AXA Global Business Services within pre-defined timescales.
- Perform banking processes daily, adhering to Payment Card Industry Security Standard (PCIDSS) guidelines.
- Receive and respond to inbound calls, processing card payments as necessary.
- Support and deliver processes for the wider Finance Operations teams, adhering to best practice and timeframes.
- Ensure efficient day-to-day storage and archiving for the Finance Operations function.
- Process Finance Operations work requests to specification within agreed timescales.
- Collaborate with Finance Operations teams to deliver ad-hoc tasks.
- Build and maintain effective relationships with internal and external customers, delivering excellent service.
- Contribute to the delivery of Finance Operations and key priorities through personal alignment to agreed specific actions.
- English and Mathematics qualifications GCSE level 1-9 grades.
- Excellent interpersonal and communication skills, both written and verbal.
- Customer-orientated background, with the ability to work in a fast-paced change environment.
- Advanced working knowledge of Microsoft Office, including Excel and Word.
- Attention to detail, with skills to successfully plan and manage workload.
- Self-motivated, with ability to work independently and as part of a team.
AXA is a global leader in insurance and asset management, serving over 107 million customers worldwide. We are committed to putting our collective might behind our employees, supporting their growth and development, and delivering outstanding service to our customers.
What We Offer- Competitive annual salary of up to £21,840, dependent on experience.
- Annual company and performance-based bonus.
- Contributory pension scheme, with up to 12% employer contributions.
- Life Assurance, up to 10 x annual salary.
- 25 days annual leave, plus Bank Holidays.
- Opportunity to buy or sell up to 5 extra days leave.
- AXA employee discounts.
- Gym benefits.
