Senior IT Engineering Manager

1 day ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: Senior IT Engineering Manager

About the Role

We are seeking a highly experienced Senior IT Engineering Manager to lead and manage our IT engineering capabilities across Technical Services. As a key member of our team, you will be responsible for developing and delivering our technology services to our internal customer base.

Key Responsibilities

  • Lead and manage IT engineering functions and teams to ensure the smooth and efficient operation of services managed.
  • Develop and implement initiatives to enhance user interfaces, streamline processes, and provide self-service options to improve the end-user experience.
  • Collaborate with cross-functional teams to identify pain points and bottlenecks in the user journey, implement improvements, and measure the impact on user satisfaction and productivity.
  • Contribute to the overall plans and execution of our technology transformation strategy for key service platforms, working closely with IT teams and stakeholders.
  • Assess existing systems, identify suitable solutions, and develop migration plans to ensure a seamless transition.
  • Modernise the process and technologies underpinning the provision of end-user devices and services.
  • Evaluate continuously the services provided, using metrics such as key performance indicators, outcome-driven metrics, objectives, and key results.
  • Mentor and establish clear personal development plans and career paths in your team, as well as training, 1-2-1, and deputising as and when required.

Requirements

  • Extensive experience in a senior role, leading and developing technical engineering functions and teams.
  • Substantial experience in delivering, supporting, and operating enterprise-level technologies across various products and platforms.
  • Organisational and technological transformation experience.
  • Stakeholder management, with the ability to collaborate with people from different disciplines.
  • Self-motivated with the ability to use initiative and prioritise proactively.
  • Outcome-focused, delivering at pace and successfully.
  • Excellent planning or resource planning skills.
  • Service quality development and management.
  • Demonstrable evidence of driving continuous improvement.
  • Open to feedback and idea sharing.

What We Offer

As a Senior IT Engineering Manager at bet365, you will have the opportunity to work with a talented team, driving innovation and delivering exceptional results. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that supports your career growth and development.

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