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Night Team Coordinator

2 months ago


Bedford, Bedford, United Kingdom MERCURE Full time

Hotel Operations
====================

**Key Responsibilities:**

* Provide guidance and support to the team, ensuring smooth hotel operations during the night.
* Conduct regular night audits and corridor checks to guarantee the safety and well-being of all guests.
* Develop strong relationships with guests, recognizing their needs and preferences.
* Lead the team on night-time tasks, including Fire Walks, Function Room preparation, and Food & Drink services.
* Prepare and submit accurate finance reports and Duty Manager Logs in advance of the daily HOD Meeting.
* Maintain effective communication with all departments, fostering a seamless link between night and day shifts.

**Requirements:**

* Proven experience with Opera cloud and hotel night shift operations.
* First Aid Certificate or willingness to attend a training day.

**About MERCURE:**

* Our hotel offers 121 rooms and a River View Restaurant.
* We prioritize guest satisfaction, providing exceptional customer service.
* As a Night Team Member, you will have the opportunity to experience our hotel's operations firsthand, with a complimentary one-night stay arranged for you.