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Project Delivery Lead

2 months ago

Chertsey, Surrey, United Kingdom In Technology Group Full time

Job Summary:

The In Technology Group is seeking a highly skilled Project Delivery Manager to lead the delivery of customer support operations and drive business growth. As a key member of our team, you will be responsible for ensuring the swift and consistent delivery of improvements to meet and exceed business targets.

About the Role:

As a Project Delivery Manager, you will be responsible for:

  • Leading and supporting customer support operations to drive business growth and improve customer satisfaction
  • Developing and implementing process improvements to increase efficiency and reduce costs
  • Collaborating with cross-functional teams to identify and prioritize business opportunities
  • Providing technical consulting and guidance to customer support teams
  • Liaising with key stakeholders to maintain good relations and ensure effective communication

About the Client:

The In Technology Group is a global leader in technology solutions, seeking a talented Project Delivery Manager to join our team.

Requirements:

  • Bachelor's degree in computer-related subjects or equivalent
  • Proficient written and verbal skills in English and Korean
  • 5+ years of experience in customer experience management platforms such as Sales Force, Sprinklr, Zendesk, Khoros, etc.
  • Proficient in vendor management
  • Ability to write proof-of-concept applications using available SDKs and APIs
  • Ability to analyze API source code and assist product and documentation teams to identify gaps in documentation
  • Confident to liaise with internal and external customers and provide excellent communication to stakeholders
  • Full UK driving license

Benefits:

  • 25 days annual leave
  • Discretionary bonus based on performance
  • Permanent Health Insurance
  • Private Medical Insurance
  • Life assurance
  • Flexible monthly personal care allowance