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Customer Service Engineer
2 months ago
Job Title: Customer Service Engineer
Job Summary:
We are seeking a highly skilled Customer Service Engineer to join our Service Department at Talent Finder Jobs. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and guidance to customers on our products and services
- Coordinate and manage service visits to ensure timely and efficient resolution of customer issues
- Manage and maintain technical drawings and documentation for service visits
- Prepare and deliver brief sheets and service contracts for machines
- Manage spares and modified equipment required for service visits
- Ensure that service engineers have all necessary resources for successful completion of service visits
- Assist in the implementation of service contract agreements
Requirements:
- Basic computer literacy, including Microsoft Word, Excel, and Navision
- Technical knowledge within the packaging industry is advantageous
- Excellent customer service and organizational skills
What We Offer:
- 23 days annual leave plus bank holidays
- Contributory pension scheme
- Mobile phone