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Customer Service Engineer

2 months ago


Gainsborough, Lincolnshire, United Kingdom Talent Finder Jobs Full time £30,400 - £34,500
Job Description

Job Title: Customer Service Engineer

Job Summary:

We are seeking a highly skilled Customer Service Engineer to join our Service Department at Talent Finder Jobs. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and guidance to customers on our products and services
  • Coordinate and manage service visits to ensure timely and efficient resolution of customer issues
  • Manage and maintain technical drawings and documentation for service visits
  • Prepare and deliver brief sheets and service contracts for machines
  • Manage spares and modified equipment required for service visits
  • Ensure that service engineers have all necessary resources for successful completion of service visits
  • Assist in the implementation of service contract agreements

Requirements:

  • Basic computer literacy, including Microsoft Word, Excel, and Navision
  • Technical knowledge within the packaging industry is advantageous
  • Excellent customer service and organizational skills

What We Offer:

  • 23 days annual leave plus bank holidays
  • Contributory pension scheme
  • Mobile phone