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Technical Support Engineer

2 months ago

Bridgwater, Somerset, United Kingdom Tata Consultancy Services Full time
About the Role

We are seeking a highly skilled L2 Desktop Support Specialist to join our team at Tata Consultancy Services. As a key member of our technical support team, you will be responsible for providing expert-level technical support on desktop engineering, data network, and server management.

Key Responsibilities
  • Provide technical support on desktop engineering, data network, and server management
  • Handle daily technical support activities, including troubleshooting and resolving complex technical issues
  • Grow clients and communicate with account managers to identify new opportunities
  • Provide break-fix support for desktops, laptops, and other components
  • Setup and test desktop computers and peripherals, including network connections
  • Install and test desktop software applications and internet browsers
  • Test computers to ensure proper functioning of computer systems
  • Support mobile devices for registration in BES or Intune environment
  • Train end-users on computer hardware and software usage
  • Troubleshoot hardware and replace components, such as laptop keyboards and RAM
  • Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients
  • Adhere to corporate policies and directives
  • Extend computer support for systems software and hardware
  • Setup computers and install software for various applications and programs
  • Interact with staff on desktop problems and their resolution
  • Network and connect computers within the organization to enhance communication
  • Maintain computer peripheral devices, such as printers, and resolve associated problems
  • Provide Level 2 support experience in troubleshooting and fixing audio-visual equipment onsite
  • Maintain devices inside data centers and resolve associated problems
Requirements
  • Prior experience in desktop support and executive support
  • Excellent knowledge of computer hardware
  • Good knowledge of desktop operating systems
  • Basic knowledge of network management
  • Basic knowledge of Active Directory
  • Sound knowledge of software deployment through various tools
  • Sound knowledge of application packaging, deployment, and troubleshooting
  • Possess strong troubleshooting, reasoning, and problem-solving skills
  • Possess strong experience in handling issues in Windows OS
  • Constantly seek to improve technical knowledge and research new product capabilities
  • Share global threat updates with cross-functional teams to create awareness
  • Possess excellent communication and interpersonal skills
  • Participate in project meetings with customers as needed
  • Experience in troubleshooting and fixing audio-visual equipment
  • SC Clearance is mandatory
What We Offer

Tata Consultancy Services is a leading IT services company that offers a competitive salary package, including pension, healthcare, life assurance, laptop, phone, and access to extensive training resources. We also offer discounts within the larger Tata network.

We are committed to building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception.' You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion, and social activities involve 12 employee networks, including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion, and many more. We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.