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Senior Business Intelligence Analyst
2 months ago
About the Role
We are seeking a highly skilled Senior Business Intelligence Analyst to join our team at WebHelp UK. As a Senior Business Intelligence Analyst, you will be responsible for designing and delivering reporting tools that empower our stakeholders to make informed decisions.
Key Responsibilities
- Designing intuitive and visually appealing self-serve documents that enable users to derive insights from data
- Collaborating with cross-functional teams to align design strategies with our business tactics and strategy
- Utilizing SQL, DAX, and other relevant languages to build interactive dashboards in tools like Power BI, Tableau, and Google Looker
- Developing replicable techniques for report creation, maintaining a consistent 'house style' while fostering creativity
- Helping establish data analytical capabilities and processes that swiftly identify synergies and gaps
- Working closely with governance, engineering, and insight teams to develop holistic reporting solutions in line with requirements
Requirements
- Minimum 5 years' experience in the design and delivery of reporting tools within a complex business environment
- Proficiency in SQL, DAX, and data visualisation tools such as PowerBI, Tableau or Google Looker
- Deep understanding of data governance, structures, and manipulation
- Strong grasp and experience in contact centre and channel analytics, customer management, and data-driven decision skills
- Excellent communication, numeracy, planning, organisational problem-solving and stakeholder management skills
- Ability to make complex insights and reporting outputs simple to understand as well as create high-level presentations, papers, documentation
- Familiarity with statistical techniques and tools such as Avaya or Salesforce, etc.
- Process analytical skills such as Six Sigma or Prince 2 (Advantageous)
- Passion for innovation and creativity
About WebHelp UK
We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We believe in putting people first and are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
